Personal Data Protection Policy

Dyna Medical is concerned about your right to privacy.

Please note “Dyna Medical” means Dyna Source Sdn. Bhd., its affiliates, subsidiaries, associated entities and any of their branches and offices (together or individually) under the brand Dyna Medical.

Dyna Medical is updating this Privacy Notice in compliance with the Personal Data Protection Act 2010 (PDPA) and its regulations to all of our valued customers and/or prospective customers and/or web user(s).

This Privacy Notice explains the general terms on how Dyna Medical collects, processes and protects your Personal Data. Dyna Medical reserves the right to amend this Privacy Notice at any time and Dyna Medical will place notice of such amendments on Dyna Medical’s website or via any other mode Dyna Medical views suitable.
  1. Personal Data we collect
    • The types of Personal Data that Dyna Medical collects directly from you or from third parties may include (but not limited to) your personal details (such as name, age, gender, identity card number, passport number, date of birth, education, race, ethnic origin, nationality, citizenship), contact details (such as address, email, phone numbers), family information (such as marital status, name of spouse or child or immediate family), occupation details (such as employer name, income range, job title, job responsibilities, employer’s contact information and address) medical and personal health information (such as medical and healthcare history, blood type, finger prints, or hereditary characteristics, DNA, health and mental condition, diagnosis, medication and drugs prescribed), demographic information (such as age group, medical history, genetic characteristics), credit/debit card number and expiry date, billing address, loyalty program membership details, photographs, CCTV recordings and other images, preferences and interests and other information relevant to customer and/or customer surveys, education and/or offers and/or other information (in respect of other Dyna Medical services used by you).
    • In addition, Dyna Medical may from time to time request for certain other personal information that may be relevant for Dyna Medical to consider your request for any other products or services of Dyna Medical.
    • All information requested is obligatory to be provided by you unless stated otherwise. We would be unable to process your request and/or provide you with relevant services and/or transactions should you fail to provide the obligatory information.
  2. How do we collect your Personal Data?
    • Any Personal Data is obtained by Dyna Medical via:
      • Registration forms, online forms, agreements you have signed, name cards or any identity materials that you have distributed voluntarily;
      • Any online sites operated by Dyna Medical;
      • Interaction between your browser and Dyna Medical’s browser when you visit our website;
      • Voluntary provision of data to the third party service provider(s) engaged by us;
      • A person acting on behalf of the individual whose data are provided;
      • Interaction with us through social media;
      • Any other contractual agreement or arrangement;
      • Business directory(ies) or listing(s) that you have subscribed to share your information;
      • When you make or send job application;
      • Other sources and related links in connection with providing your needs and services.
  3. How do we use your Personal Data?
    • Purposes for which data may be used and/or processed are as follows:
      • To process requested services;
      • To facilitate participation in any contests or events;
      • To administer and communicate in relation to Dyna Medical’s services and/or events;
      • To facilitate services within Dyna Medical, including sharing of personal data with other independent consultants within Dyna Medical for purposes of peer review;
      • To administer and communicate with you in relation to your membership;
      • To process your credit account application;
      • To assess your credit worthiness;
      • For all ancillary purposes relating to the provision of services including the provision of computer, telecommunications and technology services;
      • To administer and give effect to your commercial transaction (product(s) delivery, contract for service, consignment agreement);
      • To process any payments relevant to you;
      • For insurance purposes;
      • Customer loyalty programmes;
      • To operate our premises in a manner which is physically safe, secure and befitting of health and safety requirements;
      • For internal investigations, audit or security purposes;
      • To conduct internal statistical analysis;
      • To comply with Dyna Medical’s legal and regulatory obligations in the conduct of its business;
      • To contact you regarding products, services, upcoming events, promotions, advertising, marketing and commercial materials which we feel may be of interest to you;
      • Research, benchmarking and statistical analysis;
      • To ensure that the content from our website is presented in the most effective manner for you and for your computer and/or device;
      • For Dyna Medical’s internal records management;
      • Prevention, hindrance, reporting of any crime including but not limited to fraud, bribery and money laundering;
      • Purposes relating thereto.
    • Personal Data may also be disclosed or transferred as a result of any restructuring, sale or acquisition of any company within Dyna Medical.
    • Where Dyna Medical deals with third parties, specific security and confidentiality safeguards will be put in place to ensure your personal data protection rights remain unaffected.
  4. Your rights
    • You may request to obtain information, check whether Dyna Medical holds your personal data, correct/update your personal data, and/or limit the processing of your personal data as below:
      • For online registered customers, you may login to your online account.
      • For everyone else, you may forward your request to
      • Contact our call center (the number is available at
      • By mail to the address :
                  Dyna Source Sdn Bhd,
                  Unit 9-8, Menara Oval Damansara, Jalan Damansara TTDI, 60000 Kuala Lumpur, Malaysia.
    • In accordance with the terms of the PDPA, Dyna Medical has the right to charge a fee for the processing of any data access request.
    • Dyna Medical may also refuse to comply with requests for access or correction to the personal information.

5. Withdrawing Consent

    • You are entitled to limit our processing of your personal data by expressly withdrawing in full, your consent is given previously, in each case, including for direct marketing purposes subject to any applicable legal restrictions, contractual conditions, and within a reasonable amount of time period. You may opt-out of receiving any communications from us at any time by:
      • Editing the relevant account settings to unsubscribe.
      • Sending a request to
      • Write to:
                          Dyna Source Sdn Bhd,
                          Unit 9-8, Menara Oval Damansara, Jalan Damansara TTDI, 60000 Kuala Lumpur, Malaysia.
6. Complaints
        • If you have any queries or complaints relating to this Privacy Notice or otherwise relating to misuse or suspected misuse of your personal information, you may:
          • Send us a message via
          • Contact our call center (the number is available at
          • By mail to the address below:
                              Dyna Source Sdn Bhd,
                              Unit 9-8, Menara Oval Damansara, Jalan Damansara TTDI, 60000 Kuala Lumpur, Malaysia.
7. Other information
            • Links to Third Party Website
              Parts of our website may contain links to third-party websites not owned by Dyna Medical (“Third Party websites”). When you access a Third Party Website, please understand that we do not control the content of that Third Party website and are not responsible for the privacy practices or the content of that Third Party website. This Policy applies only to our site and you should be aware that other sites linked by this website may have different privacy and personal data protection policies and we highly recommend that you read and understand the privacy statement of each site. We accept no responsibility or liability in respect of any such third-party materials or for the operation or content of other websites (whether or not linked to our website) which are not under Dyna Medical’s control.
            • Conflict
              In the event of any conflict between the English language of Privacy Notice(s) and its corresponding Bahasa Malaysia Privacy Notice(s), if any, the terms in the English language Privacy Notice shall prevail.
            • For any further queries or concerns, please contact us at
Your continued usage of the Dyna Medical’s website, services, facilities, and/or membership account(s) is deemed consent for Dyna Medical to collect, process and store the data in accordance with the above.


8. Contact Information

If you have questions about this Privacy Statement, or wish to submit a complaint, please email Dyna Medical Privacy Administrator at, or send a letter to:

Dyna Source Sdn Bhd
Unit 9-8, Menara Oval Damansara ,
Jalan Damansara TTDI 60000 Kuala Lumpur